http://www.postonline.co.uk/ Insurance POST en From AI and sensors to board-level governance and SME engagement, an Insurance Post roundtable held in conjunction with RiskSTOP delved into how insurers and brokers can help businesses navigate a complex risk landscape and strengthen loss prevention for the future. Rachel Gordon reports… https://www.postonline.co.uk/commercial/7959557/roundtable-transforming-risk-management-in-commercial-insurance https://www.postonline.co.uk/commercial/7959557/roundtable-transforming-risk-management-in-commercial-insurance Tue, 06 Jan 2026 15:14:23 +0000 Rachel Gordon https://www.postonline.co.uk/market-access/7959491/spotlight-pet-insurance-time-to-face-changing-times https://www.postonline.co.uk/market-access/7959491/spotlight-pet-insurance-time-to-face-changing-times Thu, 11 Dec 2025 06:00:00 +0000 Rachel Gordon Travel insurers are joining forces to tackle rising levels of fraud, improving data sharing, collaboration and deterrents as criminals use more sophisticated tactics, Rachel Gordon reports. https://www.postonline.co.uk/market-access/7959398/spotlight-travel-claims-a-united-approach-to-take-on-fraud https://www.postonline.co.uk/market-access/7959398/spotlight-travel-claims-a-united-approach-to-take-on-fraud Tue, 09 Dec 2025 06:00:00 +0000 Rachel Gordon https://www.postonline.co.uk/market-access/7958109/spotlight-why-it%E2%80%99s-time-to-recognise-esg-as-an-sme-resilience-factor https://www.postonline.co.uk/market-access/7958109/spotlight-why-it%E2%80%99s-time-to-recognise-esg-as-an-sme-resilience-factor Tue, 09 Sep 2025 10:00:00 +0100 Rachel Gordon Insurers and brokers look set to play a pivotal role in ESG education and risk management – and potentially, there is a role for more specialist products and incentives to reward firms that demonstrate best practice, writes Rachel Gordon. https://www.postonline.co.uk/market-access/7958111/spotlight-the-esg-opportunity-insurers-as-partners-in-sme-resilience https://www.postonline.co.uk/market-access/7958111/spotlight-the-esg-opportunity-insurers-as-partners-in-sme-resilience Mon, 08 Sep 2025 11:26:36 +0100 Rachel Gordon Zego and Konsileo are the UK’s best large and small to medium-sized insurance respectively to work for, according to Insurance Post’s Best Insurance Employers survey. https://www.postonline.co.uk/personal/7957887/best-insurance-employers-to-work-for-in-2025-revealed https://www.postonline.co.uk/personal/7957887/best-insurance-employers-to-work-for-in-2025-revealed Wed, 16 Jul 2025 06:00:00 +0100 Rachel Gordon Generative artificial intelligence has the market buzzing around its huge potential for business growth, but at this early stage, Rachel Gordon warns many factors need careful consideration. https://www.postonline.co.uk/technology/7957783/can-insurers-harness-the-power-of-generative-ai https://www.postonline.co.uk/technology/7957783/can-insurers-harness-the-power-of-generative-ai Wed, 04 Jun 2025 06:00:00 +0100 Rachel Gordon With heavy goods vehicles representing less than 3% of vehicles on Europe’s roads yet accounting for nearly 15% of all road fatalities, Rachel Gordon examines how new standards and data are shaping fleet insurers approach to products, services, and risk management. https://www.postonline.co.uk/commercial/7957551/keep-on-trucking-with-hgv-insurance https://www.postonline.co.uk/commercial/7957551/keep-on-trucking-with-hgv-insurance Wed, 28 May 2025 08:19:16 +0100 Rachel Gordon A sharp increase in buildings insurance complaints has sounded alarm bells within the Financial Ombudsman Service. https://www.postonline.co.uk/personal/7956205/alarm-bells-ring-over-uptick-in-buildings-insurance-complaints https://www.postonline.co.uk/personal/7956205/alarm-bells-ring-over-uptick-in-buildings-insurance-complaints Mon, 07 Oct 2024 06:00:00 +0100 Rachel Gordon Financial Ombudsman Service statistics show a record number of new cases for car and motorcycle insurance at the start of 2024. https://www.postonline.co.uk/claims/7955961/car-and-motorcycle-complaints-hit-record-levels https://www.postonline.co.uk/claims/7955961/car-and-motorcycle-complaints-hit-record-levels Mon, 02 Sep 2024 06:00:00 +0100 Rachel Gordon First Central and Konsileo are the greatest large and small to medium-sized insurance employers in the UK respectively to work for, according to Insurance Post’s Best Insurance Employers survey. https://www.postonline.co.uk/people/7955743/best-insurance-employers-to-work-for-in-2024-revealed https://www.postonline.co.uk/people/7955743/best-insurance-employers-to-work-for-in-2024-revealed Wed, 10 Jul 2024 06:00:00 +0100 Rachel Gordon Non-standard household is a growth area but all too often mainstream insurers turn down the business, so Rachel Gordon examines is it time for a rethink or can MGAs meet the need? https://www.postonline.co.uk/personal/7955192/why-non-standard-home-insurance-is-increasingly-the-norm https://www.postonline.co.uk/personal/7955192/why-non-standard-home-insurance-is-increasingly-the-norm Wed, 24 Apr 2024 06:00:00 +0100 Rachel Gordon Analysis: Rachel Gordon examines what impact Covid plus post-pandemic holiday trends have had on travel insurance terms and conditions. https://www.postonline.co.uk/personal/7953570/travel-insurance-that-fits-in-with-2023s-holiday-plans https://www.postonline.co.uk/personal/7953570/travel-insurance-that-fits-in-with-2023s-holiday-plans Wed, 26 Jul 2023 09:12:28 +0100 Rachel Gordon Each year, Insurance Post asks thousands of employees working across the insurance sector to rate their employer. https://www.postonline.co.uk/people/7953664/how-insurance-posts-best-insurance-employer-list-2023-was-produced https://www.postonline.co.uk/people/7953664/how-insurance-posts-best-insurance-employer-list-2023-was-produced Wed, 12 Jul 2023 06:00:00 +0100 Emma Ann Hughes Rachel Gordon Konsileo and Aioi Nissay Dowa Europe have been named as the greatest SME and large places to work, respectively, in this year's Insurance Post Best Insurance Employers Survey. https://www.postonline.co.uk/news/7953663/best-insurance-employers-to-work-for-in-2023-revealed https://www.postonline.co.uk/news/7953663/best-insurance-employers-to-work-for-in-2023-revealed Wed, 12 Jul 2023 06:00:00 +0100 Rachel Gordon A Hampshire-based cancer charity has secured more than 133,000 signatures calling for more affordable travel insurance and has taken the battle to the Association of British Insurers and Financial Conduct Authority. https://www.postonline.co.uk/personal/7953571/cancer-charity-slams-travel-insurers-over-unfair-pricing https://www.postonline.co.uk/personal/7953571/cancer-charity-slams-travel-insurers-over-unfair-pricing Mon, 12 Jun 2023 12:49:29 +0100 Rachel Gordon Analysis: Rachel Gordon explores whether ditching Solvency II will free up billions of capital for insurers or ramp up risk and weaken consumer protection. https://www.postonline.co.uk/regulation/7952696/will-ditching-solvency-ii-deliver-a-brexit-dividend-or-disaster-for-insurers https://www.postonline.co.uk/regulation/7952696/will-ditching-solvency-ii-deliver-a-brexit-dividend-or-disaster-for-insurers Wed, 25 Jan 2023 06:00:00 +0000 Rachel Gordon Five years have passed since 72 victims lost their lives after after a fire ripped through a building featuring unsafe cladding. Rachel Gordon investigates what insurers have learnt from this, how building standards have moved on and if the prospects of similar tragedies have been ruled out. https://www.postonline.co.uk/claims/7950591/intelligence-grenfell-five-years-on https://www.postonline.co.uk/claims/7950591/intelligence-grenfell-five-years-on Mon, 22 Aug 2022 04:00:00 +0100 Rachel Gordon Rehabilitation service providers have claimed rehab is "intrinsic to the insurance proposition" as Grenfell claims continue five years on from the disaster. https://www.postonline.co.uk/market-access/claims-fraud/7950856/rehab-proving-its-worth-as-grenfell-claims-continue https://www.postonline.co.uk/market-access/claims-fraud/7950856/rehab-proving-its-worth-as-grenfell-claims-continue Thu, 11 Aug 2022 11:03:46 +0100 Rachel Gordon Farmers are being advised by their insurers to beef up their security as the challenging economy may prompt a rise in rural thefts while soaring agricultural machinery values will make the countryside even more attractive to criminals. https://www.postonline.co.uk/claims/7948471/rural-crime-risks-on-the-rise-for-uk-farmers-as-ace-celebrates-first-year https://www.postonline.co.uk/claims/7948471/rural-crime-risks-on-the-rise-for-uk-farmers-as-ace-celebrates-first-year Fri, 01 Jul 2022 04:00:00 +0100 Rachel Gordon Plant theft in rural areas is a major issue for landowners and their insurers. Rachel Gordon explores how a specialist police unit, which was set up in 2021, is helping to tackle this type of crime, and what mitigation measures are being introduced. https://www.postonline.co.uk/claims/7948391/intelligence-rural-crime-cutting-back-the-harvest-criminals https://www.postonline.co.uk/claims/7948391/intelligence-rural-crime-cutting-back-the-harvest-criminals Mon, 20 Jun 2022 04:00:00 +0100 Rachel Gordon Brokers should ensure they are up to date with a little known new rule change which could impact clients that use or distribute rebated fuels, also known as red diesel. https://www.postonline.co.uk/commercial/7948331/brokers-warned-over-red-diesel-rule-change-risks https://www.postonline.co.uk/commercial/7948331/brokers-warned-over-red-diesel-rule-change-risks Thu, 09 Jun 2022 10:48:05 +0100 Rachel Gordon With new measures being introduced to facilitate resilient repairs, Rachel Gordon investigates whether these steps go far enough to help insurers and their customers when faced with building claims. https://www.postonline.co.uk/regulation/7936611/esg-exchange-making-resilient-repairs-work https://www.postonline.co.uk/regulation/7936611/esg-exchange-making-resilient-repairs-work Mon, 14 Mar 2022 04:00:00 +0000 Rachel Gordon Supply chain issues have made headlines recently as backlogs at ports build up and in some cases large ships are turned away. These are unprecedented times but as Rachel Gordon finds out insurance is only part of the solution https://www.postonline.co.uk/commercial/7903331/intelligence-the-supply-chain-crisis-why-the-insurance-lifeboat-cant-take-all https://www.postonline.co.uk/commercial/7903331/intelligence-the-supply-chain-crisis-why-the-insurance-lifeboat-cant-take-all Mon, 06 Dec 2021 04:00:00 +0000 Rachel Gordon With a rise in application fraud post-Covid being widely reported, Rachel Gordon asks insurers and brokers how they are using the art of data science to make sure honest policyholders do not suffer. https://www.postonline.co.uk/market-access/claims-fraud/7883436/spotlight-application-fraud-intelligence-and-a-united-front-bring-progress https://www.postonline.co.uk/market-access/claims-fraud/7883436/spotlight-application-fraud-intelligence-and-a-united-front-bring-progress Wed, 03 Nov 2021 08:05:24 +0000 Rachel Gordon With this week marking the 20th anniversary of the terrorist attacks in New York and Washington on 11 September 2001, Post looks back to see how the insurance market handled the claims and how terrorism cover has adapted since then. https://www.postonline.co.uk/claims/7872326/intelligence-11-september-2001-20-years-on https://www.postonline.co.uk/claims/7872326/intelligence-11-september-2001-20-years-on Fri, 10 Sep 2021 04:00:00 +0100 Rachel Gordon White labelled insurance as sold by big brands is seeing lot of the action in terms of growth and innovation. But, is it because these are simply good products or is it all about the trust factor? Post investigates. https://www.postonline.co.uk/personal/7856681/intelligence-white-labelling-are-partnerships-the-way-of-the-future https://www.postonline.co.uk/personal/7856681/intelligence-white-labelling-are-partnerships-the-way-of-the-future Wed, 21 Jul 2021 08:45:04 +0100 Rachel Gordon Insurance has long been thought of as a men’s game, although the sector is making some steps towards greater gender diversity. Post investigates whether – as new kids on the block with no legacy issues – insurtechs are doing a better job here https://www.postonline.co.uk/people/7829511/intelligence-insurtech-and-the-missing-women-time-for-an-investigation https://www.postonline.co.uk/people/7829511/intelligence-insurtech-and-the-missing-women-time-for-an-investigation Mon, 17 May 2021 04:00:00 +0100 Rachel Gordon Women are seriously under-represented within the insurtech sector and more needs to be done to ensure female founders can launch through fair access to funding and that firms do more to boost recruitment, including making senior appointments. https://www.postonline.co.uk/technology/7829466/insurtech-sector-faces-diversity-crisis-unless-action-is-taken https://www.postonline.co.uk/technology/7829466/insurtech-sector-faces-diversity-crisis-unless-action-is-taken Fri, 14 May 2021 04:00:00 +0100 Rachel Gordon When it comes to working with a third-party administrator for property claims, how far should an insurer go? Whether it is taking on service from start to finish or only focusing on key elements such as the repairer network or emergency call out facility, there are a wealth of options out there and numerous providers ready to pick up the reins https://www.postonline.co.uk/claims/7822251/spotlight-claims-selecting-the-right-tpa-partner https://www.postonline.co.uk/claims/7822251/spotlight-claims-selecting-the-right-tpa-partner Tue, 04 May 2021 04:00:00 +0100 Rachel Gordon Covid-19 continues to wreak “profound damage” on the UK economy, according to Chancellor of the Exchequer, Rishi Sunak, but the country’s insurtech sector is staying strong and remains a much-needed beacon of hope https://www.postonline.co.uk/technology/7805726/intelligence-insurtech-incubation-during-covid-19 https://www.postonline.co.uk/technology/7805726/intelligence-insurtech-incubation-during-covid-19 Mon, 15 Mar 2021 08:41:38 +0000 Rachel Gordon In 2020 the world’s first coral reef insurance policy was triggered in Mexico, following damage resulting from October’s Hurricane Delta. Post looks at how insurance is helping nature in other parts of the world. https://www.postonline.co.uk/commercial/7734871/intelligence-insurance-protecting-nature https://www.postonline.co.uk/commercial/7734871/intelligence-insurance-protecting-nature Mon, 25 Jan 2021 04:00:00 +0000 Rachel Gordon Prime Minister Boris Johnson may be the Brexiteers’ main man, but can he also deliver the goods when it comes to caring for the UK’s growing elderly population? https://www.postonline.co.uk/risk-management/4604221/analysis-insuring-care-for-the-elderly-is-the-insurance-sector-up-to-the-challenge https://www.postonline.co.uk/risk-management/4604221/analysis-insuring-care-for-the-elderly-is-the-insurance-sector-up-to-the-challenge Tue, 11 Feb 2020 06:00:00 +0000 Rachel Gordon Within insurance, it’s managing general agents seeing all the deals, attracting the money and the talent. The potential for big profits and lower costs drives the sector forward, but will the sector gather yet more momentum or will it overheat? https://www.postonline.co.uk/broker/4462161/analysis-managing-general-agents-gaining-momentum-or-overheating https://www.postonline.co.uk/broker/4462161/analysis-managing-general-agents-gaining-momentum-or-overheating Fri, 22 Nov 2019 06:00:00 +0000 Rachel Gordon To borrow an analogy from Forrest Gump’s mother, writing about insurance can be like a box of chocolates – you never know what you’re gonna get. On the topic of trampolines, an assortment of ‘no comments’ left a rather nasty taste https://www.postonline.co.uk/claims/4351806/analysis-trampoline-parks-on-an-upward-trajectory-for-insurance https://www.postonline.co.uk/claims/4351806/analysis-trampoline-parks-on-an-upward-trajectory-for-insurance Mon, 09 Sep 2019 06:00:00 +0100 Rachel Gordon A changing risk landscape is creating new challenges for SMEs and those tasked with providing the sector with insurance. But SMEs need to evolve as newer risks such as cyber attacks and data protection – along with the raft of uncertainties around Brexit – create demand for additional cover https://www.postonline.co.uk/risk-management/4025771/analysis-smes-emerging-risks-protecting-the-little-guys https://www.postonline.co.uk/risk-management/4025771/analysis-smes-emerging-risks-protecting-the-little-guys Mon, 04 Mar 2019 06:00:00 +0000 Rachel Gordon Many tenants struggle to find a lump sum of money to put down for a deposit. Insurance instead of a deposit provides an alternative – offering tenants greater affordability and increasing security for landlords. It could also mean a welcome new class of business for insurers – so, is it viable? https://www.postonline.co.uk/personal/4007186/analysis-tenancy-deposits-tailored-tenancies https://www.postonline.co.uk/personal/4007186/analysis-tenancy-deposits-tailored-tenancies Mon, 18 Feb 2019 06:00:00 +0000 Rachel Gordon The term ‘single customer view’ has been a buzzword for a number of years now, but how close it is to being a reality in insurance? With this in mind, Post, in association with Marklogic, held a roundtable to discuss the importance of SCV, and how to break down barriers to implement it https://www.postonline.co.uk/technology/3857721/roundtable-is-a-single-customer-view-taking-off-in-insurance https://www.postonline.co.uk/technology/3857721/roundtable-is-a-single-customer-view-taking-off-in-insurance Mon, 10 Dec 2018 06:00:00 +0000 Rachel Gordon The insurance sector must remain vigilant to challengers, be they data giants like Google and Amazon, or nimble insurtechs. Especially given that some already hold such rich data. So how can incumbents take on potential usurpers? Is now the time to take a more imaginative customer-centric approach? A recent roundtable organised by Post, in association with SAP, and its partner MSG, sought to tap into current thinking from a wide cross-section of insurance specialists https://www.postonline.co.uk/technology/3863726/roundtable-the-new-wave-time-to-disrupt-the-disruptors https://www.postonline.co.uk/technology/3863726/roundtable-the-new-wave-time-to-disrupt-the-disruptors Tue, 04 Dec 2018 06:00:00 +0000 Rachel Gordon When extensive renovations are carried out on properties fire poses a risk. Rachel Gordon investigates what insurers are doing to mitigate this happening. https://www.postonline.co.uk/risk-management/3852386/analysis-renovation-fires-learning-from-history https://www.postonline.co.uk/risk-management/3852386/analysis-renovation-fires-learning-from-history Mon, 12 Nov 2018 06:00:00 +0000 Rachel Gordon Insurers and loss adjusters are using digital technologies to handle this autumn’s surge in subsidence claims but they are not forgetting the human touch is the best way to get to the root of the problem https://www.postonline.co.uk/claims/3801881/analysis-subsidence-surge https://www.postonline.co.uk/claims/3801881/analysis-subsidence-surge Mon, 15 Oct 2018 06:00:00 +0100 Rachel Gordon Despite the large amounts of money associated with booking and kitting out for winter sports holidays, there will still be skiers and snowboarders heading overseas this winter with inappropriate cover. What are insurers doing to prevent policyholders from seeing their vacations going downhill if they need to make a claim? https://www.postonline.co.uk/personal/3764101/travel-insurance-making-sure-winter-sports-cover-doesnt-go-downhill https://www.postonline.co.uk/personal/3764101/travel-insurance-making-sure-winter-sports-cover-doesnt-go-downhill Thu, 04 Oct 2018 06:00:00 +0100 Rachel Gordon Injuries and damage potentially caused by dogs can be covered by pet or household policies. But there is a market for liability products, if not for owners, definitely for canine businesses https://www.postonline.co.uk/claims/3751471/dog-attacks-liability-bites https://www.postonline.co.uk/claims/3751471/dog-attacks-liability-bites Mon, 17 Sep 2018 06:00:00 +0100 Rachel Gordon In an era of Instagram brows and duck lip selfies, the beauty industry is thriving. While most customers visit their hairdresser, nail bar or tanning salon to look smoking hot, others see a beauty treatment as a route to a windfall, via a fraudulent insurance claim https://www.postonline.co.uk/claims/3772846/cpd-module-five-claims-ii-analysis-beauty-fraud-no-pain-no-gain https://www.postonline.co.uk/claims/3772846/cpd-module-five-claims-ii-analysis-beauty-fraud-no-pain-no-gain Sun, 16 Sep 2018 19:41:43 +0100 Rachel Gordon In an era of Instagram brows and duck lip selfies, the beauty industry is thriving. While most customers visit their hairdresser, nail bar or tanning salon to look smoking hot, others see a beauty treatment as a route to a windfall, via a fraudulent insurance claim https://www.postonline.co.uk/claims/3658486/analysis-beauty-fraud-no-pain-no-gain https://www.postonline.co.uk/claims/3658486/analysis-beauty-fraud-no-pain-no-gain Mon, 16 Jul 2018 09:23:20 +0100 Rachel Gordon Zoo insurance is a niche market, with only a few underwriters and brokers, all very much focused on managing a ferocious variety of risks for visitors, staff and animals. https://www.postonline.co.uk/risk-management/3486996/cpd-module-two-risk-management-analysis-zoo-insurance-a-walk-on-the-wild-side https://www.postonline.co.uk/risk-management/3486996/cpd-module-two-risk-management-analysis-zoo-insurance-a-walk-on-the-wild-side Wed, 27 Jun 2018 09:34:46 +0100 Rachel Gordon For so long seen a laggard in terms of embracing the potential of digital, travel insurance is changing. Rachel Gordon reflects on some of the latest developments that might halt to the downward trajectory in premiums that has been a reality since 2014. https://www.postonline.co.uk/technology/3567281/analysis-travel-insurance-in-a-digital-world https://www.postonline.co.uk/technology/3567281/analysis-travel-insurance-in-a-digital-world Wed, 09 May 2018 09:15:25 +0100 Rachel Gordon Brexit may raise the prospect of more expensive holidays abroad and longer waits at borders. If fewer European city breaks beckon, could there also be an upside in spending more time in England’s green and pleasant land? https://www.postonline.co.uk/personal/3521846/analysis-leisure-market-at-your-leisure https://www.postonline.co.uk/personal/3521846/analysis-leisure-market-at-your-leisure Mon, 16 Apr 2018 06:00:00 +0100 Rachel Gordon As conversations around the gender pay gap or harassment at work illustrate, an increasing number of women are demanding a fairer deal. But will this extend to their insurance? https://www.postonline.co.uk/insurer/3448231/analysis-women-friendly-travel-policies-fair-for-females https://www.postonline.co.uk/insurer/3448231/analysis-women-friendly-travel-policies-fair-for-females Mon, 05 Mar 2018 06:00:00 +0000 Rachel Gordon Zoo insurance is a niche market, with only a few underwriters and brokers, all very much focused on managing a ferocious variety of risks for visitors, staff and animals. https://www.postonline.co.uk/risk-management/3425071/analysis-zoo-insurance-a-walk-on-the-wild-side https://www.postonline.co.uk/risk-management/3425071/analysis-zoo-insurance-a-walk-on-the-wild-side Mon, 12 Feb 2018 06:00:00 +0000 Rachel Gordon