http://www.postonline.co.uk/ Insurance POST en Liverpool Victoria Friendly Society is sizing up a potential return to the general insurance market under the ‘LV=’ brand in early 2028, once its exclusivity period with Allianz runs out, Insurance Post has learned. https://www.postonline.co.uk/personal/7959573/lv-looking-to-relaunch-into-general-insurance-in-early-2028 https://www.postonline.co.uk/personal/7959573/lv-looking-to-relaunch-into-general-insurance-in-early-2028 Mon, 22 Dec 2025 12:00:00 +0000 Jonathan Swift As we bid farewell to 2025, Post content director Jonathan Swift highlights the M&A storylines that might make the transition from rumour to reality next year and beyond. https://www.postonline.co.uk/personal/7959549/five-insurance-ma-storylines-to-follow-in-2026 https://www.postonline.co.uk/personal/7959549/five-insurance-ma-storylines-to-follow-in-2026 Fri, 19 Dec 2025 06:00:00 +0000 Jonathan Swift Content Director's View: Putting aside the argument about whether Die Hard is a Christmas movie or not, Jonathan Swift asks if you have ever wondered who would be the insurance equivalent to NYPD cop turned terrorist plot spoiler John McClane? https://www.postonline.co.uk/people/7959355/die-hard-who-is-insurances-answer-to-john-mcclane https://www.postonline.co.uk/people/7959355/die-hard-who-is-insurances-answer-to-john-mcclane Fri, 28 Nov 2025 06:00:00 +0000 Jonathan Swift Content Director's View: With Intact investing into the owner of Addler Fairways, are we about to see another dawn of insurers buying into commercial insurance distribution? Jonathan Swift weighs up the lessons of the past and present to find an answer. https://www.postonline.co.uk/broker/7959304/does-intacts-ukgi-investment-signal-a-new-era-of-insurers-buying-into-brokers https://www.postonline.co.uk/broker/7959304/does-intacts-ukgi-investment-signal-a-new-era-of-insurers-buying-into-brokers Fri, 07 Nov 2025 09:05:10 +0000 Jonathan Swift Content Director’s View: On the back of the Which? super complaint relating to travel and home insurance, content director Jonathan Swift mulls what the potential outcomes might be and whether it will have as wide an impact as the dual pricing intervention did? https://www.postonline.co.uk/personal/7959088/should-insurers-fear-which-super-complaint https://www.postonline.co.uk/personal/7959088/should-insurers-fear-which-super-complaint Fri, 26 Sep 2025 06:00:00 +0100 Jonathan Swift Greater collaboration between property underwriters and brokers, married with the greater use of AI and data enrichment means the issue of underinsurance is being managed with greater focus than ever before. https://www.postonline.co.uk/market-access/technology/7958964/greater-collaboration-and-data-key-to-beating-underinsurance-despite-peril-uncertainty https://www.postonline.co.uk/market-access/technology/7958964/greater-collaboration-and-data-key-to-beating-underinsurance-despite-peril-uncertainty Mon, 15 Sep 2025 12:12:19 +0100 Jonathan Swift Two former Das UK bosses have teamed up to launch full-stack consumer-focused managing general agent Elevate Specialty, Insurance Post can reveal. https://www.postonline.co.uk/personal/7958900/ex-lei-chief-attia-insists-new-mga-elevate-isn%E2%80%99t-das-20 https://www.postonline.co.uk/personal/7958900/ex-lei-chief-attia-insists-new-mga-elevate-isn%E2%80%99t-das-20 Mon, 18 Aug 2025 09:00:00 +0100 Jonathan Swift Content Director's View: With Aviva finally getting the keys to the Direct Line Group business after the deal closed this week, Jonathan Swift asks if there are any early pointers to the direction of travel for the merged business by looking at who has been appointed to the ‘interim’ executive team. https://www.postonline.co.uk/personal/7958068/what-the-%E2%80%98interim%E2%80%99-exec-team-means-for-the-future-of-dlg https://www.postonline.co.uk/personal/7958068/what-the-%E2%80%98interim%E2%80%99-exec-team-means-for-the-future-of-dlg Fri, 04 Jul 2025 06:00:00 +0100 Jonathan Swift The insurance industry needs to “adapt, innovate and overcome” to get close to achieving the service standards and operational efficiencies that should be afforded by recent technological advancements. https://www.postonline.co.uk/technology/7957888/c-quence-boss-%E2%80%98change-narrative%E2%80%99-for-better-customer-outcomes https://www.postonline.co.uk/technology/7957888/c-quence-boss-%E2%80%98change-narrative%E2%80%99-for-better-customer-outcomes Mon, 09 Jun 2025 10:00:00 +0100 Jonathan Swift Insurers and brokers are looking for the “golden nuggets” – but progressing with caution by keeping “the human in the loop” when it comes to integrating artificial intelligence (AI) into their property claims functions. https://www.postonline.co.uk/claims/7957881/claims-managers-warned-against-trying-to-%E2%80%98solve-the-world%E2%80%99-using-ai https://www.postonline.co.uk/claims/7957881/claims-managers-warned-against-trying-to-%E2%80%98solve-the-world%E2%80%99-using-ai Fri, 06 Jun 2025 10:00:00 +0100 Jonathan Swift Content director’s view: Things might have gone quiet of late, but Jonathan Swift expects the lull to offer only a short respite before the deal-doers and headline-makers are back in force fueling the market conversation. And here are some predictions as to who you all might be talking about between now and 2026. https://www.postonline.co.uk/commercial/7957828/the-insurance-stories-set-to-dominate-the-headlines-in-the-second-half-of-2025 https://www.postonline.co.uk/commercial/7957828/the-insurance-stories-set-to-dominate-the-headlines-in-the-second-half-of-2025 Fri, 30 May 2025 06:00:00 +0100 Jonathan Swift While the insurance sector has reservations about artificial intelligence being used to decline claims and determine liability, the technology is going to have a greater role to play in claims, including larger ones. https://www.postonline.co.uk/broker/7957769/ai-will-have-a-greater-role-to-play-in-claims-despite-initial-hesitancy https://www.postonline.co.uk/broker/7957769/ai-will-have-a-greater-role-to-play-in-claims-despite-initial-hesitancy Fri, 16 May 2025 11:59:23 +0100 Jonathan Swift Content Director’s View: With a trio of senior claims managers moving on in recent weeks, Jonathan Swift reflects on whether they were given enough due praise, and as a consequence did their outgoing employers open themselves up to people reading too much into innocuous statements. https://www.postonline.co.uk/claims/7957682/gibson-johnson-and-malik-do-we-read-too-much-into-parting-words https://www.postonline.co.uk/claims/7957682/gibson-johnson-and-malik-do-we-read-too-much-into-parting-words Fri, 09 May 2025 06:00:00 +0100 Jonathan Swift The use of sliding scale commission arrangements in the managing general agent space could have the same disruptive impact on the fleet and commercial vehicle market as past withdrawals of unrated capacity. https://www.postonline.co.uk/commercial/7957644/mga-boss-warns-over-sliding-scale-commission-deals https://www.postonline.co.uk/commercial/7957644/mga-boss-warns-over-sliding-scale-commission-deals Mon, 28 Apr 2025 11:26:10 +0100 Jonathan Swift Allianz’s commercial and personal lines claims heads are to leave the business Insurance Post can reveal. https://www.postonline.co.uk/claims/7957610/gibson-and-johnson-to-exit-allianz-following-claims-shake-up https://www.postonline.co.uk/claims/7957610/gibson-and-johnson-to-exit-allianz-following-claims-shake-up Wed, 23 Apr 2025 15:22:50 +0100 Jonathan Swift Content Director’s View: Having concluded that loss adjusting start-ups are diminishing in numbers due to compliance, procurement and lack of market disruption content director Jonathan Swift revisits the question of what might help someone buck the trend, with a trio of founders who have each found a niche. https://www.postonline.co.uk/claims/7957576/was-i-too-quick-to-write-off-loss-adjusting-start-ups https://www.postonline.co.uk/claims/7957576/was-i-too-quick-to-write-off-loss-adjusting-start-ups Thu, 17 Apr 2025 06:00:00 +0100 Jonathan Swift Whatever you are doing, stop! The Supersonic shortlist of the 2025 British Insurance Awards, which will take place at the Royal Albert Hall on 9 July, is announced today. https://www.postonline.co.uk/claims/7957454/british-insurance-awards-2025-shortlist-revealed https://www.postonline.co.uk/claims/7957454/british-insurance-awards-2025-shortlist-revealed Wed, 02 Apr 2025 11:40:38 +0100 Jonathan Swift Content Director’s View: The beginning of the century saw a number of loss adjusting start-ups fueled by entrepreneurial managers and teams determined to go it alone and forge their own paths outside of the incumbent ‘big boys’ but of late these new ventures are as rare as hen’s teeth. Jonathan Swift examines what has happened. https://www.postonline.co.uk/claims/7957296/what-has-driven-loss-adjuster-start-ups-to-near-extinction https://www.postonline.co.uk/claims/7957296/what-has-driven-loss-adjuster-start-ups-to-near-extinction Fri, 14 Mar 2025 06:00:00 +0000 Jonathan Swift Over a quarter of Europe’s largest 20 brokers are UK domiciled with one of those businesses, Howden the second fastest growing intermediary on the continent, according to the latest European Insurance Distribution market report from Marshberry. https://www.postonline.co.uk/broker/7957172/marshberry-reveals-the-top-20-european-insurance-brokers https://www.postonline.co.uk/broker/7957172/marshberry-reveals-the-top-20-european-insurance-brokers Thu, 27 Feb 2025 00:00:01 +0000 Jonathan Swift Content Director’s View: Jonathan Swift reflects on the shortest stints in general insurance hot seats this century and mulls whether the CEO of Markerstudy Distribution Ian Donaldson has just beaten the previous record holder, Brendan McCafferty. https://www.postonline.co.uk/people/7957042/did-markerstudy-just-set-a-record-for-shortest-gi-ceo-stint https://www.postonline.co.uk/people/7957042/did-markerstudy-just-set-a-record-for-shortest-gi-ceo-stint Fri, 14 Feb 2025 06:00:00 +0000 Jonathan Swift Insurance industry veteran and former Post contributor Douglas Shillito passed away on 11 January. https://www.postonline.co.uk/people/7956995/tributes-paid-to-insurance-industry-veteran-douglas-shillito https://www.postonline.co.uk/people/7956995/tributes-paid-to-insurance-industry-veteran-douglas-shillito Thu, 30 Jan 2025 09:52:40 +0000 Jonathan Swift Content Director’s View: With once market leader Insurethebox now closed to new business and renewals, Jonathan Swift asks is the golden age of UK telematics insurance already over or should he wait to see how the latest new dawn pans out before writing an obituary? https://www.postonline.co.uk/technology/7956893/is-it-time-to-write-an-obituary-for-telematics https://www.postonline.co.uk/technology/7956893/is-it-time-to-write-an-obituary-for-telematics Fri, 17 Jan 2025 06:00:00 +0000 Jonathan Swift At the end of 2024, Insurance Post in association with CRIF, held a roundtable that posed the question: How can motor insurers make the return to profitability stick? Jonathan Swift summarises the main takeaways. https://www.postonline.co.uk/market-access/motor/7956792/eight-key-takeaways-from-posts-motor-insurance-profitability-roundtable https://www.postonline.co.uk/market-access/motor/7956792/eight-key-takeaways-from-posts-motor-insurance-profitability-roundtable Tue, 07 Jan 2025 06:00:00 +0000 Jonathan Swift Content Director's View: With territorial withdrawals and scaling back on products, Jonathan Swift asks whether 2024 represented the year the UK insurtech space got a reality check; and mulls whether a second Summer of Insurtech could soon be around the corner. https://www.postonline.co.uk/technology/7956780/was-2024-the-year-of-reality-check-for-insurtechs https://www.postonline.co.uk/technology/7956780/was-2024-the-year-of-reality-check-for-insurtechs Fri, 20 Dec 2024 06:00:00 +0000 Jonathan Swift Content Director's View: If there’s something weird selling motor cover and it don’t look good … why do so many young drivers fall for ghost brokers on social media and what can be done to bust them, asks Insurance Post's Jonathan Swift. https://www.postonline.co.uk/personal/7956588/ghost-broker-busting-how-can-they-be-blasted-off-social-media https://www.postonline.co.uk/personal/7956588/ghost-broker-busting-how-can-they-be-blasted-off-social-media Fri, 22 Nov 2024 06:00:00 +0000 Jonathan Swift Having taken on the Gallagher UK CEO role at the start of the year, Micheal Rea talks to Jonathan Swift about breaking the £1bn revenue barrier, the benefits of scale, putting M&A on hold and why the market is in transition in terms of rates. https://www.postonline.co.uk/broker/7956305/big-interview-michael-rea-gallagher-uk https://www.postonline.co.uk/broker/7956305/big-interview-michael-rea-gallagher-uk Tue, 08 Oct 2024 06:00:00 +0100 Jonathan Swift Content Director’s View: As Saga admits it is in talks with Ageas, Jonathan Swift suggests there is a lot to like about a potential ‘partnership’ between the two, not least as a spring board for further deals. https://www.postonline.co.uk/personal/7956317/six-reasons-ageas-could-be-the-perfect-insurance-partner-for-saga https://www.postonline.co.uk/personal/7956317/six-reasons-ageas-could-be-the-perfect-insurance-partner-for-saga Fri, 04 Oct 2024 06:00:00 +0100 Jonathan Swift Such has been the drop in service standards among insurers, anyone offering “the bare minimum” might stand out in the current market, according to the CEO of the UK’s largest insurance broker, Gallagher. https://www.postonline.co.uk/broker/7956304/gallaghers-rea-bemoans-basic-service-remains-a-differentiator https://www.postonline.co.uk/broker/7956304/gallaghers-rea-bemoans-basic-service-remains-a-differentiator Thu, 03 Oct 2024 11:15:11 +0100 Jonathan Swift The proliferation of artificial intelligence is going to heap more pressure on the insurance industry to use “technology to fight technology”. https://www.postonline.co.uk/claims/7956257/insurers-need-to-be-ready-for-ai-arms-race-in-fraud https://www.postonline.co.uk/claims/7956257/insurers-need-to-be-ready-for-ai-arms-race-in-fraud Thu, 26 Sep 2024 09:14:19 +0100 Jonathan Swift The insurance industry could be less elitist around data and intelligence sharing to help combat fraud, according to leading market practitioners. https://www.postonline.co.uk/claims/7956256/insurance-sector-ready-to-shake-off-elitist-tag-over-fraud-data-sharing https://www.postonline.co.uk/claims/7956256/insurance-sector-ready-to-shake-off-elitist-tag-over-fraud-data-sharing Wed, 25 Sep 2024 06:00:00 +0100 Jonathan Swift The insurance industry’s efforts to stamp out the ongoing problem of illegal cannabis farms in partnership with the police and other agencies, has been singled out as a sign of the potential of what can be done with wider data sharing. https://www.postonline.co.uk/claims/7956255/abi-fraud-head-hails-joint-effort-in-combating-cannabis-farm-property-claims https://www.postonline.co.uk/claims/7956255/abi-fraud-head-hails-joint-effort-in-combating-cannabis-farm-property-claims Tue, 24 Sep 2024 10:26:36 +0100 Jonathan Swift Content Director’s View: With property claims on the increase and loss adjusters in the Financial Ombudsman Service’s firing line, Jonathan Swift asks the sector what it is doing to address the flack. https://www.postonline.co.uk/claims/7956181/is-the-ombudsman-right-to-target-loss-adjusters https://www.postonline.co.uk/claims/7956181/is-the-ombudsman-right-to-target-loss-adjusters Fri, 13 Sep 2024 06:00:00 +0100 Jonathan Swift Former senior Crawford manager Lee Sadowski has returned to the claims management space joining home emergency third party administration specialist Preferred as chief strategy officer to help ramp up its insurance presence. https://www.postonline.co.uk/claims/7955905/former-crawford-exec-sadowski-returns-with-senior-tpa-role https://www.postonline.co.uk/claims/7955905/former-crawford-exec-sadowski-returns-with-senior-tpa-role Wed, 17 Jul 2024 10:15:57 +0100 Jonathan Swift In the first of a series of interviews with key figures in the claims space, Post content director Jonathan Swift caught up with Shift Technology’s new head of UK markets George Robbins. https://www.postonline.co.uk/market-access/claims-fraud/7955872/post-claims-club-podcast-shift-technologys-george-robbins https://www.postonline.co.uk/market-access/claims-fraud/7955872/post-claims-club-podcast-shift-technologys-george-robbins Thu, 11 Jul 2024 06:00:00 +0100 Jonathan Swift Content Director’s View: Another year, another raft of insurers highlighting record fraud detections and savings. Jonathan Swift reflects on this and asks whether the industry is close to a tipping point when it comes to continued improvements in preventing and uncovering these crimes. https://www.postonline.co.uk/claims/7955838/is-fraud-detection-the-only-funding-certainty-in-insurance https://www.postonline.co.uk/claims/7955838/is-fraud-detection-the-only-funding-certainty-in-insurance Fri, 05 Jul 2024 06:00:00 +0100 Jonathan Swift A host of insurance figures have acclaimed the Achievement Award winner at the British Insurance Awards, former British Insurance Brokers’ Association CEO Steve White. https://www.postonline.co.uk/broker/7955834/industry-figures-hail-inspiration-and-genius-bia-achievement-award-winner-steve-white https://www.postonline.co.uk/broker/7955834/industry-figures-hail-inspiration-and-genius-bia-achievement-award-winner-steve-white Thu, 04 Jul 2024 07:55:57 +0100 Jonathan Swift Lessons could be learned from the motor sector in terms of making property insurance data more standardized to help with predictability and clarity around claims. https://www.postonline.co.uk/claims/7955820/use-data-explosion-to-make-property-claims-more-predictable https://www.postonline.co.uk/claims/7955820/use-data-explosion-to-make-property-claims-more-predictable Fri, 28 Jun 2024 11:45:26 +0100 Jonathan Swift Insurers have been urged to get Flood Re to revisit the highest sum that can be claimed with its Build Back Better scheme and better educate their loss adjusters on the scheme. https://www.postonline.co.uk/claims/7955801/insurers-urged-to-encourage-adjusters-to-get-the-knowledge-over-build-back-better https://www.postonline.co.uk/claims/7955801/insurers-urged-to-encourage-adjusters-to-get-the-knowledge-over-build-back-better Fri, 28 Jun 2024 10:23:51 +0100 Jonathan Swift Senior claims managers are seeing property claims inflation ease, but expect it to remain high for the foreseeable future; with suppliers turning their backs on insurance work being cited as a factor. https://www.postonline.co.uk/claims/7955802/green-shoots-but-claims-managers-predict-inflation-to-continue-into-2025 https://www.postonline.co.uk/claims/7955802/green-shoots-but-claims-managers-predict-inflation-to-continue-into-2025 Thu, 27 Jun 2024 11:30:00 +0100 Jonathan Swift Content Director’s View: Jonathan Swift takes stock of Direct Line Group CEO Adam Winslow’s new look executive team and asks whether it has the attributes to succeed. https://www.postonline.co.uk/personal/7955679/what-does-winslows-hiring-splurge-say-about-dlgs-future https://www.postonline.co.uk/personal/7955679/what-does-winslows-hiring-splurge-say-about-dlgs-future Fri, 07 Jun 2024 06:00:00 +0100 Jonathan Swift Content Director’s View: Jonathan Swift looks at whether the British Insurance Brokers’ Association Conference has shed its image as a booze-up for brokers and how it might have achieved it. https://www.postonline.co.uk/broker/7955536/has-the-biba-conference-shed-its-butlins-for-brokers-reputation https://www.postonline.co.uk/broker/7955536/has-the-biba-conference-shed-its-butlins-for-brokers-reputation Fri, 10 May 2024 06:00:00 +0100 Jonathan Swift Content Director’s View: Direct Line Group and Esure are looking to put recent troubles behind them after less than stellar performances in 2023. With both claiming solid foundations on which to now prosper, Jonathan Swift reflects on the chances either or both could make a full recovery. https://www.postonline.co.uk/personal/7955397/dlg-or-esure-which-peter-wood-baby-is-most-likely-to-bounce-back https://www.postonline.co.uk/personal/7955397/dlg-or-esure-which-peter-wood-baby-is-most-likely-to-bounce-back Fri, 12 Apr 2024 06:00:00 +0100 Jonathan Swift The incoming uplift for personal injury claims recommended in the Judicial College Guidelines might need to see an upheaval in limits applied to the Official Injury Claims portal. https://www.postonline.co.uk/claims/7955329/jcg-uplift-of-22-could-mean-small-track-claims-limit-is-increased https://www.postonline.co.uk/claims/7955329/jcg-uplift-of-22-could-mean-small-track-claims-limit-is-increased Thu, 28 Mar 2024 11:00:00 +0000 Jonathan Swift The shortlist of the 30th British Insurance Awards, which will take place at the Royal Albert Hall on 3 July, is announced today. https://www.postonline.co.uk/commercial/7955330/british-insurance-awards-2024-shortlist-revealed https://www.postonline.co.uk/commercial/7955330/british-insurance-awards-2024-shortlist-revealed Wed, 27 Mar 2024 12:00:00 +0000 Jonathan Swift The Motor Insurers’ Bureau is to roll out new technology that will act more like a ‘scalpel’ than the present ‘lucky dip’ approach to catching uninsured drivers. https://www.postonline.co.uk/personal/7955328/mib-to-roll-out-anpr-linked-scalpel-approach-to-tackling-uninsured-driving https://www.postonline.co.uk/personal/7955328/mib-to-roll-out-anpr-linked-scalpel-approach-to-tackling-uninsured-driving Wed, 27 Mar 2024 11:00:00 +0000 Jonathan Swift Motor insurers stand on the precipice of a possible explosion in complaints relating to essentials and value policies. And if the industry does not act it should be ready for political and regulatory intervention. https://www.postonline.co.uk/personal/7955327/motor-insurers-warned-about-political-and-regulatory-intervention https://www.postonline.co.uk/personal/7955327/motor-insurers-warned-about-political-and-regulatory-intervention Tue, 26 Mar 2024 11:00:00 +0000 Jonathan Swift Content Director’s View: With Aviva tipped to return to Lloyd’s in 2024, Jonathan Swift weighs up who else might be trailed, tracked and snared by the market’s CEO John Neal. https://www.postonline.co.uk/lloydslondon/7955165/whos-next-on-lloyds-big-game-hit-list-after-snagging-aviva https://www.postonline.co.uk/lloydslondon/7955165/whos-next-on-lloyds-big-game-hit-list-after-snagging-aviva Fri, 01 Mar 2024 06:00:00 +0000 Jonathan Swift Having been talked about as a takeover target itself in recent years, content director Jonathan Swift observes Ageas’ move for Direct Line marks a change in fortunes for the Belgian insurance group and makes perfect sense in terms of fit and timing. https://www.postonline.co.uk/personal/7955181/why-ageas-buying-direct-line-makes-sense-now https://www.postonline.co.uk/personal/7955181/why-ageas-buying-direct-line-makes-sense-now Thu, 29 Feb 2024 12:00:00 +0000 Jonathan Swift Mark Roberts, division president for UK, Ireland and South Africa at Chubb, tells Jonathan Swift he is looking to create wider and deeper relationships with UK brokers plus what factors will help differentiate his insurer from the congested run-of-the-mill ‘pack’. https://www.postonline.co.uk/commercial/7954928/big-interview-chubbs-mark-roberts https://www.postonline.co.uk/commercial/7954928/big-interview-chubbs-mark-roberts Tue, 13 Feb 2024 06:00:00 +0000 Jonathan Swift Content Director’s View: Following the quick and relatively painless death of the Amazon Insurance Store, Jonathan Swift reflects on why UK policyholders are often resistant to the charms of brands they would otherwise trust when it comes to buying insurance. https://www.postonline.co.uk/technology/7955029/amazon-google-tesla-is-there-a-tech-giant-insurance-cannot-repel https://www.postonline.co.uk/technology/7955029/amazon-google-tesla-is-there-a-tech-giant-insurance-cannot-repel Fri, 09 Feb 2024 06:00:00 +0000 Jonathan Swift