http://www.postonline.co.uk/ Insurance POST en The Insurance Museum has been awarded a £249,700 grant from the National Lottery Heritage Fund. https://www.postonline.co.uk/news/7959590/insurance-museum-awarded-national-lottery-heritage-fund-grant https://www.postonline.co.uk/news/7959590/insurance-museum-awarded-national-lottery-heritage-fund-grant Tue, 06 Jan 2026 00:01:00 +0000 Emma Ann Hughes More than a quarter (27%) of the UK’s major general insurers have noted Donald Trump’s stance on climate change has had some negative impact on their organisation’s Net Zero strategy in 2025. https://www.postonline.co.uk/claims/7959429/trumps-stance-pushes-insurers-to-soften-net-zero-goals https://www.postonline.co.uk/claims/7959429/trumps-stance-pushes-insurers-to-soften-net-zero-goals Mon, 05 Jan 2026 06:00:00 +0000 Emma Ann Hughes Cathryn Riley has been made a Commander of the Order of the British Empire for services to business leadership and inclusion in the 2026 New Years Honours List. https://www.postonline.co.uk/people/7959634/ex-aviva-exec-riley-awarded-cbe-for-leadership-and-inclusion https://www.postonline.co.uk/people/7959634/ex-aviva-exec-riley-awarded-cbe-for-leadership-and-inclusion Fri, 02 Jan 2026 10:30:47 +0000 Emma Ann Hughes Dougie Barnett is retiring after more than 40 years in the general insurance sector, most recently leading Axa UK’s customer risk management function. https://www.postonline.co.uk/commercial/7959548/axa-uks-dougie-barnett-retires https://www.postonline.co.uk/commercial/7959548/axa-uks-dougie-barnett-retires Fri, 02 Jan 2026 09:26:19 +0000 Emma Ann Hughes Editor’s View: Emma Ann Hughes argues the Financial Conduct Authority can either continue to defend its frameworks after Which?’s super-complaint or accept that collecting data is meaningless unless it triggers earlier, tougher and more visible intervention against providers that repeatedly fail policyholders. https://www.postonline.co.uk/personal/7959571/why-cant-the-fca-see-and-act-on-the-full-claims-picture https://www.postonline.co.uk/personal/7959571/why-cant-the-fca-see-and-act-on-the-full-claims-picture Fri, 02 Jan 2026 06:00:00 +0000 Emma Ann Hughes Insurance Post reveals the four main challenges general insurers face in 2026 and the solutions experts from EY, the International Underwriting Association, AM Best, Moody’s, S&P, KPMG, Pathlight Associates and Sicsic Advisory say will matter most in the year ahead. https://www.postonline.co.uk/regulation/7959494/four-biggest-challenges-facing-insurers-in-2026-revealed https://www.postonline.co.uk/regulation/7959494/four-biggest-challenges-facing-insurers-in-2026-revealed Fri, 02 Jan 2026 06:00:00 +0000 Emma Ann Hughes Entering 2026, MGA chiefs feel the sector is in a strong yet testing position buoyed by technology, specialism and capacity support, but facing a softening market that will reward those combining underwriting discipline, data-driven innovation and service excellence. https://www.postonline.co.uk/commercial/7959385/mga-forecast-of-2026 https://www.postonline.co.uk/commercial/7959385/mga-forecast-of-2026 Wed, 31 Dec 2025 06:00:00 +0000 Emma Ann Hughes Insurers are heading into 2026 well-capitalised, technologically accelerated and increasingly data-driven but softening markets, geopolitical volatility and emerging risks are set to test their resilience in the year ahead. https://www.postonline.co.uk/personal/7959399/insurers-forecast-of-2026 https://www.postonline.co.uk/personal/7959399/insurers-forecast-of-2026 Tue, 30 Dec 2025 06:00:00 +0000 Emma Ann Hughes Brokers are bracing for a soft but fiercely competitive market in 2026 shaped by economic pressures, rapid digitalisation and widening technological divides. https://www.postonline.co.uk/broker/7959393/broker-forecast-for-2026 https://www.postonline.co.uk/broker/7959393/broker-forecast-for-2026 Mon, 29 Dec 2025 06:00:00 +0000 Emma Ann Hughes The claims and legal sectors stand on the cusp of transformation as we hurtle towards 2026, facing policy reform, accelerating innovation and rising customer expectations in the year ahead. https://www.postonline.co.uk/claims/7959391/claims-and-legal-forecast-of-2026 https://www.postonline.co.uk/claims/7959391/claims-and-legal-forecast-of-2026 Wed, 24 Dec 2025 06:00:00 +0000 Emma Ann Hughes Insurtech sector leaders expect to stand stronger, smarter and more pragmatic than ever in 2026 by shifting from experimentation to execution, embedding artificial intelligence at scale, strengthening data foundations and proving their value through real, measurable innovation. https://www.postonline.co.uk/technology/7959389/insurtech-forecast-for-2026 https://www.postonline.co.uk/technology/7959389/insurtech-forecast-for-2026 Tue, 23 Dec 2025 06:00:00 +0000 Emma Ann Hughes The award-winning Insurance Post Podcast has signed off the year with a Christmas Special featuring industry heavyweights, newsroom favourites and even a CBeebies-style bedtime story. https://www.postonline.co.uk/news/7959516/insurance-posts-star-studded-christmas-special-for-2025 https://www.postonline.co.uk/news/7959516/insurance-posts-star-studded-christmas-special-for-2025 Fri, 19 Dec 2025 06:00:00 +0000 Emma Ann Hughes 2025 was a landmark year for MGAs, marked by record growth, major partnerships, technological innovation and expanding global reach, even as soft market conditions and pricing pressures tested resilience across the sector. https://www.postonline.co.uk/commercial/7959384/mgas-review-of-the-year-2025 https://www.postonline.co.uk/commercial/7959384/mgas-review-of-the-year-2025 Fri, 19 Dec 2025 06:00:00 +0000 Emma Ann Hughes The Financial Conduct Authority has pushed back against parts of Which?’s super complaint about home and travel insurance, but accepted there are clear weaknesses in the market that require further regulatory action. https://www.postonline.co.uk/news/7959566/fca-partly-rebuffs-which-but-widens-insurance-crackdown https://www.postonline.co.uk/news/7959566/fca-partly-rebuffs-which-but-widens-insurance-crackdown Thu, 18 Dec 2025 11:00:00 +0000 Emma Ann Hughes Insurers managed to post profits amid a softening market in 2025, invested in technology and pushed to reaffirm the industry’s vital role in protecting society with the Labour government and regulators. https://www.postonline.co.uk/personal/7959397/insurers-review-of-the-year-2025 https://www.postonline.co.uk/personal/7959397/insurers-review-of-the-year-2025 Thu, 18 Dec 2025 06:00:00 +0000 Emma Ann Hughes As motorists get ready to celebrate Christmas, Emma Ann Hughes examines the road risks of the festive period, explores accident-prevention strategies, and checks whether insurers’ claims teams are as prepared for seasonal challenges as Santa’s elves are to deliver presents. https://www.postonline.co.uk/personal/7959344/insurance-perils-of-driving-home-for-christmas https://www.postonline.co.uk/personal/7959344/insurance-perils-of-driving-home-for-christmas Wed, 17 Dec 2025 06:00:00 +0000 Emma Ann Hughes A softening market put downward pressure on brokers revenue in 2025 but businesses that embraced digital breakthroughs and delivered exceptional service have succeeded in holding on to their clients in a competitive market. https://www.postonline.co.uk/broker/7959392/broker-review-of-the-year-2025 https://www.postonline.co.uk/broker/7959392/broker-review-of-the-year-2025 Wed, 17 Dec 2025 06:00:00 +0000 Emma Ann Hughes Insured natural catastrophe losses exceeded $100bn (£74.5bn) in 2025 for the sixth consecutive year, driven largely by record wildfire losses in the US and persistent severe convective storms, according to Swiss Re Institute. https://www.postonline.co.uk/claims/7959553/la-wildfires-push-global-nat-cat-losses-past-100bn-again https://www.postonline.co.uk/claims/7959553/la-wildfires-push-global-nat-cat-losses-past-100bn-again Tue, 16 Dec 2025 10:51:09 +0000 Emma Ann Hughes From artificial intelligence-driven efficiencies and people-focused service to global expansion, 2025 saw claims and legal sector leaders raise their game when it comes to settling claims. https://www.postonline.co.uk/claims/7959390/claims-legal-review-of-the-year-2025 https://www.postonline.co.uk/claims/7959390/claims-legal-review-of-the-year-2025 Tue, 16 Dec 2025 06:00:00 +0000 Emma Ann Hughes Hastings Direct, supported by legal advisers HF, has secured an £82,000 judgment after spotting what a judge described as a “unsophisticated but sustained” credit hire fraud. https://www.postonline.co.uk/claims/7959544/hastings-direct-wins-ps82k-after-exposing-credit-hire-fraud https://www.postonline.co.uk/claims/7959544/hastings-direct-wins-ps82k-after-exposing-credit-hire-fraud Mon, 15 Dec 2025 10:21:19 +0000 Emma Ann Hughes Insurance Post wants you to help shape the future of the award-winning publication by taking part in its latest readership survey. https://www.postonline.co.uk/news/7959543/have-your-say-shape-the-future-of-insurance-post https://www.postonline.co.uk/news/7959543/have-your-say-shape-the-future-of-insurance-post Mon, 15 Dec 2025 09:56:18 +0000 Emma Ann Hughes Insurtechs came of age in 2025, shifting from disruption to deep integration, proving artificial intelligences real-world value, expanding globally, and cementing their role as essential partners driving insurance innovation and modernisation. https://www.postonline.co.uk/technology/7959386/insurtech-review-of-the-year-2025 https://www.postonline.co.uk/technology/7959386/insurtech-review-of-the-year-2025 Mon, 15 Dec 2025 06:00:00 +0000 Emma Ann Hughes The Financial Conduct Authority has issued final guidance setting out how insurers must address bullying, harassment and violence, after 95% of consultation respondents called for further clarification. https://www.postonline.co.uk/news/7959541/fca-tries-to-clarify-bullying-and-harassment-standards-for-insurers https://www.postonline.co.uk/news/7959541/fca-tries-to-clarify-bullying-and-harassment-standards-for-insurers Fri, 12 Dec 2025 14:45:48 +0000 Emma Ann Hughes Editor’s View: Insurers to confront the ghosts of past technology missteps in order to claim a more connected, brighter future, according to Emma Ann Hughes who is under the influence of Charles Dickens this Christmas. https://www.postonline.co.uk/technology/7959499/a-christmas-carol-for-insurances-digital-dilemmas https://www.postonline.co.uk/technology/7959499/a-christmas-carol-for-insurances-digital-dilemmas Fri, 12 Dec 2025 06:00:00 +0000 Emma Ann Hughes More than 152 firms took part in this year's Insurance Day for Dementia on 27 November raising a record-breaking £431,000 from the annual event. https://www.postonline.co.uk/news/7959539/record-breaking-total-for-insurance-day-for-dementia https://www.postonline.co.uk/news/7959539/record-breaking-total-for-insurance-day-for-dementia Thu, 11 Dec 2025 10:12:36 +0000 Emma Ann Hughes Beazley CEO Adrian Cox has warned that 2026 could be the year a major global brand suffers lasting damage, or even fails, following a severe cyber outage. https://www.postonline.co.uk/commercial/7959538/beazley-ceo-warns-of-more-big-brand-cyber-attacks-in-2026 https://www.postonline.co.uk/commercial/7959538/beazley-ceo-warns-of-more-big-brand-cyber-attacks-in-2026 Thu, 11 Dec 2025 10:08:25 +0000 Emma Ann Hughes A package of measures aimed at accelerating the growth of the UK’s mutuals sector has been unveiled by the Financial Conduct Authority and Prudential Regulation Authority. https://www.postonline.co.uk/regulation/7959501/regulators-outline-plans-to-grow-uk-mutuals-sector https://www.postonline.co.uk/regulation/7959501/regulators-outline-plans-to-grow-uk-mutuals-sector Fri, 05 Dec 2025 09:30:00 +0000 Emma Ann Hughes As climate volatility disrupts long-established farming traditions, Julian Roberts, managing director of risk and analytics (alternative risk transfer solutions) at WTW, explains why parametric insurance could be the tool that helps farmers plus the wider agricultural supply chain build resilience. https://www.postonline.co.uk/commercial/7959357/qa-julian-roberts-wtw https://www.postonline.co.uk/commercial/7959357/qa-julian-roberts-wtw Thu, 04 Dec 2025 06:00:00 +0000 Emma Ann Hughes Association of British Insurers members paid out a record £4.6bn in property insurance claims during the first nine months of the year. https://www.postonline.co.uk/personal/7959441/property-insurance-pay-outs-hit-record-ps46bn https://www.postonline.co.uk/personal/7959441/property-insurance-pay-outs-hit-record-ps46bn Tue, 25 Nov 2025 11:58:37 +0000 Emma Ann Hughes From jumping out of planes to global energy loss adjuster and volunteer police constable, new Chartered Institute of Loss Adjusters president Hugh Kennaway is a man with a mission: to expand the reach of the professional body. https://www.postonline.co.uk/claims/7959346/big-interview-hugh-kennaway-president-of-cila https://www.postonline.co.uk/claims/7959346/big-interview-hugh-kennaway-president-of-cila Tue, 25 Nov 2025 06:00:00 +0000 Emma Ann Hughes Lloyd’s is facing a shrinking pipeline of female underwriting talent, with new data revealing women remain significantly under-represented at senior levels. https://www.postonline.co.uk/news/7959436/lloyds-flags-sharp-decline-in-future-female-underwriting-leaders https://www.postonline.co.uk/news/7959436/lloyds-flags-sharp-decline-in-future-female-underwriting-leaders Mon, 24 Nov 2025 10:26:55 +0000 Emma Ann Hughes Sheldon Mills, executive director of consumers and competition at the Financial Conduct Authority, is set to leave the City watchdog. https://www.postonline.co.uk/regulation/7959434/fcas-sheldon-mills-to-exit-regulator https://www.postonline.co.uk/regulation/7959434/fcas-sheldon-mills-to-exit-regulator Mon, 24 Nov 2025 09:43:25 +0000 Emma Ann Hughes Today’s teenagers understand the risks that will shape the insurance market of 2045 but are confused about the cover they need today, research has revealed. https://www.postonline.co.uk/people/7959235/teens-see-cyber-risks-clearly-but-dont-know-insurance-basics https://www.postonline.co.uk/people/7959235/teens-see-cyber-risks-clearly-but-dont-know-insurance-basics Mon, 24 Nov 2025 07:37:27 +0000 Emma Ann Hughes Editor’s View: Lloyd’s examination of former CEO John Neal’s conduct raises difficult questions about oversight, culture and transparency, which Emma Ann Hughes argues the insurance market can no longer afford to shrug off. https://www.postonline.co.uk/lloydslondon/7959421/lessons-to-learn-from-lloyds-investigation-into-neal https://www.postonline.co.uk/lloydslondon/7959421/lessons-to-learn-from-lloyds-investigation-into-neal Fri, 21 Nov 2025 06:00:00 +0000 Emma Ann Hughes Climate change protesters disrupted S&P Global Ratings’ European Insurance Conference in London this afternoon (20 November), forcing multiple pauses to the programme. https://www.postonline.co.uk/news/7959422/climate-activists-disrupt-sp-insurance-conference https://www.postonline.co.uk/news/7959422/climate-activists-disrupt-sp-insurance-conference Thu, 20 Nov 2025 16:05:50 +0000 Emma Ann Hughes Simon McGinn, CEO of Dual UK, is betting on regional expansion, specialist expertise and empowering underwriting talent, rather than pursuing takeovers, to double the MGA business by 2030. https://www.postonline.co.uk/commercial/7959275/big-interview-simon-mcginn-ceo-of-dual-uk https://www.postonline.co.uk/commercial/7959275/big-interview-simon-mcginn-ceo-of-dual-uk Tue, 18 Nov 2025 06:54:09 +0000 Emma Ann Hughes Simon McGinn, CEO of Dual UK, has revealed how he intends to accelerate the growth of the MGA business. https://www.postonline.co.uk/commercial/7959320/duals-mcginn-outlines-plan-to-accelerate-mgas-expansion https://www.postonline.co.uk/commercial/7959320/duals-mcginn-outlines-plan-to-accelerate-mgas-expansion Mon, 17 Nov 2025 10:00:00 +0000 Emma Ann Hughes Insurers may be more determined than ever to accelerate product innovation, but new data suggests outdated IT infrastructure is standing in the way of that ambition. https://www.postonline.co.uk/technology/7959233/insurers-stuck-in-scaling-trap-as-it-lags-ambitions https://www.postonline.co.uk/technology/7959233/insurers-stuck-in-scaling-trap-as-it-lags-ambitions Mon, 17 Nov 2025 06:00:00 +0000 Emma Ann Hughes Simon McGinn, CEO of Dual, has shared how the MGA’s data capability has been transformed in recent years and is accelerating the growth of the business. https://www.postonline.co.uk/commercial/7959322/how-duals-data-capability-is-transforming-the-mga https://www.postonline.co.uk/commercial/7959322/how-duals-data-capability-is-transforming-the-mga Fri, 14 Nov 2025 10:30:00 +0000 Emma Ann Hughes Artificial intelligence has resulted in a significant uptick in the number of customers Axa retains, according to the insurer’s chief information officer Natasha Davydova. https://www.postonline.co.uk/news/7959379/axa-cio-reveals-roi-on-ai https://www.postonline.co.uk/news/7959379/axa-cio-reveals-roi-on-ai Fri, 14 Nov 2025 09:30:00 +0000 Emma Ann Hughes The government must embed insurers at the heart of national resilience planning and involve the sector at the earliest stage of major policy decisions, Association of British Insurers director general Hannah Gurga told industry leaders. https://www.postonline.co.uk/regulation/7959394/abi-urges-mps-to-hardwire-insurance-into-national-resilience https://www.postonline.co.uk/regulation/7959394/abi-urges-mps-to-hardwire-insurance-into-national-resilience Fri, 14 Nov 2025 09:11:31 +0000 Emma Ann Hughes Editor’s View: Ahead of International Men’s Day on Wednesday (19 November), Emma Ann Hughes reflects on the male trailblazers who are reshaping the insurance industry by leading with empathy, allyship and action. https://www.postonline.co.uk/people/7959356/five-insurance-trailblazers-to-celebrate-on-international-mens-day https://www.postonline.co.uk/people/7959356/five-insurance-trailblazers-to-celebrate-on-international-mens-day Fri, 14 Nov 2025 06:00:00 +0000 Emma Ann Hughes HCC International is the best-performing underwriter in the UK general insurance market, according to Insurance DataLab. https://www.postonline.co.uk/commercial/7959231/hcc-international-is-the-nations-best-performing-underwriter https://www.postonline.co.uk/commercial/7959231/hcc-international-is-the-nations-best-performing-underwriter Mon, 10 Nov 2025 06:00:00 +0000 Emma Ann Hughes Rising protectionism is threatening to reverse years of global insurance market integration and increase costs for international carriers, AM Best has warned. https://www.postonline.co.uk/news/7959340/am-best-warns-protectionism-is-fragmenting-insurance-market https://www.postonline.co.uk/news/7959340/am-best-warns-protectionism-is-fragmenting-insurance-market Thu, 06 Nov 2025 15:14:29 +0000 Emma Ann Hughes Whether insurers are truly delivering on their climate commitments or just talking a good game is explored in the latest episode of the Insurance Post Podcast. https://www.postonline.co.uk/claims/7959043/can-insurers-keep-their-climate-promises https://www.postonline.co.uk/claims/7959043/can-insurers-keep-their-climate-promises Wed, 05 Nov 2025 06:00:00 +0000 Emma Ann Hughes Best Insurance is offering tailored insurance products to Britain’s armed forces veterans. https://www.postonline.co.uk/news/7959317/best-insurance-launches-proposition-for-military-veterans https://www.postonline.co.uk/news/7959317/best-insurance-launches-proposition-for-military-veterans Tue, 04 Nov 2025 11:00:00 +0000 Emma Ann Hughes Rory Yates announced Friday (31 October) was his last day as chief strategy officer at EIS Ltd. https://www.postonline.co.uk/people/7959307/yates-exits-eis-after-almost-four-years https://www.postonline.co.uk/people/7959307/yates-exits-eis-after-almost-four-years Mon, 03 Nov 2025 10:38:52 +0000 Emma Ann Hughes UK insurers have more than doubled the number of new board appointees with technology expertise over the past year, outpacing their banking and asset management peers. https://www.postonline.co.uk/technology/7959182/insurers-double-tech-hires-as-ai-climbs-agenda https://www.postonline.co.uk/technology/7959182/insurers-double-tech-hires-as-ai-climbs-agenda Mon, 03 Nov 2025 06:00:00 +0000 Emma Ann Hughes Editor’s View: It’s that spine-tingling time of year again, when the nights draw in, shadows lengthen across Leadenhall Market, and Emma Ann Hughes shares scary stories about insurance. https://www.postonline.co.uk/regulation/7959179/halloween-horror-stories-haunting-insurers https://www.postonline.co.uk/regulation/7959179/halloween-horror-stories-haunting-insurers Fri, 31 Oct 2025 06:00:00 +0000 Emma Ann Hughes From green buildings and supply chain bottlenecks to keeping premiums viable amid increasingly complex projects – the latest Insurance Post Podcast explores how changes in the construction sector are causing insurers to adapt. https://www.postonline.co.uk/commercial/7959042/providing-cover-for-construction https://www.postonline.co.uk/commercial/7959042/providing-cover-for-construction Wed, 29 Oct 2025 06:00:00 +0000 Emma Ann Hughes