https://www.postonline.co.uk/feeds/rss/category/claims en James Cranmer, training programme manager at Charles Taylor Assistance, blends a love of learning, tech and tidy spaces. https://www.postonline.co.uk/people/7959458/60-seconds-with-charles-taylors-james-cranmer https://www.postonline.co.uk/people/7959458/60-seconds-with-charles-taylors-james-cranmer Tue, 06 Jan 2026 06:00:00 +0000 Insurance Post Staff Allianz paid out £20m for damage caused by burst pipes in 345 claims between the start of 2023 and September 2025. https://www.postonline.co.uk/personal/7959639/burst-pipes-cost-allianz-ps20m-across-two-years https://www.postonline.co.uk/personal/7959639/burst-pipes-cost-allianz-ps20m-across-two-years Mon, 05 Jan 2026 13:00:00 +0000 Damisola Sulaiman Allianz Personal’s former claims director Caroline Johnson has joined Weightmans as its claims director and executive board member. https://www.postonline.co.uk/news/7959640/allianz-claims-director-resurfaces-at-weightmans https://www.postonline.co.uk/news/7959640/allianz-claims-director-resurfaces-at-weightmans Mon, 05 Jan 2026 12:30:00 +0000 Scott McGee More than a quarter (27%) of the UK’s major general insurers have noted Donald Trump’s stance on climate change has had some negative impact on their organisation’s Net Zero strategy in 2025. https://www.postonline.co.uk/claims/7959429/trumps-stance-pushes-insurers-to-soften-net-zero-goals https://www.postonline.co.uk/claims/7959429/trumps-stance-pushes-insurers-to-soften-net-zero-goals Mon, 05 Jan 2026 06:00:00 +0000 Emma Ann Hughes Insurance Post reveals the four main challenges general insurers face in 2026 and the solutions experts from EY, the International Underwriting Association, AM Best, Moody’s, S&P, KPMG, Pathlight Associates and Sicsic Advisory say will matter most in the year ahead. https://www.postonline.co.uk/regulation/7959494/four-biggest-challenges-facing-insurers-in-2026-revealed https://www.postonline.co.uk/regulation/7959494/four-biggest-challenges-facing-insurers-in-2026-revealed Fri, 02 Jan 2026 06:00:00 +0000 Emma Ann Hughes Editor’s View: Emma Ann Hughes argues the Financial Conduct Authority can either continue to defend its frameworks after Which?’s super-complaint or accept that collecting data is meaningless unless it triggers earlier, tougher and more visible intervention against providers that repeatedly fail policyholders. https://www.postonline.co.uk/personal/7959571/why-cant-the-fca-see-and-act-on-the-full-claims-picture https://www.postonline.co.uk/personal/7959571/why-cant-the-fca-see-and-act-on-the-full-claims-picture Fri, 02 Jan 2026 06:00:00 +0000 Emma Ann Hughes As festive film viewing turns our minds to cinematic car icons, Auto Windscreens managing director James MacBeth assesses how the DeLorean, Kitt and James Bond’s Lotus would cope with modern windscreen demands. https://www.postonline.co.uk/claims/7959452/what-christmas-movie-cars-teach-us-about-windscreens-today https://www.postonline.co.uk/claims/7959452/what-christmas-movie-cars-teach-us-about-windscreens-today Wed, 31 Dec 2025 06:00:00 +0000 Insurance Post Staff From climate impacts and subsidence surges to fraud trends, electric vehicle fire risks, regulation and artificial intelligence, Peter Farrelly, chief operating officer of Sedgwick, outlines the key forces set to shape home insurance pricing and development in 2026. https://www.postonline.co.uk/personal/7959156/forces-set-to-reshape-home-insurance-pricing-into-2026 https://www.postonline.co.uk/personal/7959156/forces-set-to-reshape-home-insurance-pricing-into-2026 Wed, 31 Dec 2025 06:00:00 +0000 Insurance Post Staff Lydia Savill, partner of Hogan Lovells, outlines what the Arbitration Act 2025 means for insurers. https://www.postonline.co.uk/claims/7959506/navigating-the-arbitration-act-2025 https://www.postonline.co.uk/claims/7959506/navigating-the-arbitration-act-2025 Mon, 29 Dec 2025 06:00:00 +0000 Insurance Post Staff Matthew Calveley, technical director (metallurgy) at Charles Taylor Adjusting, swaps the Monday morning school run for a flight to Turkey to get to grips with the technical aspects of a manufacturer's claim and moves on to a specialist recycling centre in Germany. https://www.postonline.co.uk/claims/7959306/diary-of-an-insurer-charles-taylor-adjustings-matthew-calveley https://www.postonline.co.uk/claims/7959306/diary-of-an-insurer-charles-taylor-adjustings-matthew-calveley Mon, 29 Dec 2025 06:00:00 +0000 Insurance Post Staff Joel Leigh, partner at law firm Howard Kennedy, examines how the £2bn Jaguar Land Rover breach triggered government intervention, supply-chain strain and potential disputes that underline the need for robust cyber cover. https://www.postonline.co.uk/commercial/7959451/jlr-breach-sparks-debate-on-insurance-gaps-and-state-support https://www.postonline.co.uk/commercial/7959451/jlr-breach-sparks-debate-on-insurance-gaps-and-state-support Wed, 24 Dec 2025 06:00:00 +0000 Insurance Post Staff The claims and legal sectors stand on the cusp of transformation as we hurtle towards 2026, facing policy reform, accelerating innovation and rising customer expectations in the year ahead. https://www.postonline.co.uk/claims/7959391/claims-and-legal-forecast-of-2026 https://www.postonline.co.uk/claims/7959391/claims-and-legal-forecast-of-2026 Wed, 24 Dec 2025 06:00:00 +0000 Emma Ann Hughes Rocio Concha, director of policy and advocacy at Which?, explains why the Financial Conduct Authority’s agreement with its super-complaint marks a critical moment for home and travel insurance, and why swift regulatory action is now essential to improve consumer outcomes. https://www.postonline.co.uk/regulation/7959579/why-whichs-super-complaint-is-a-turning-point-for-insurance https://www.postonline.co.uk/regulation/7959579/why-whichs-super-complaint-is-a-turning-point-for-insurance Wed, 24 Dec 2025 06:00:00 +0000 Insurance Post Staff Joanna Grant, managing partner of Fenchurch Law, explores how business interruption insurance has evolved five years on from the pandemic, and whether the lessons of Covid-19 are being properly applied today. https://www.postonline.co.uk/commercial/7959461/how-covid-19-litigation-has-shifted-bi-policy-wording https://www.postonline.co.uk/commercial/7959461/how-covid-19-litigation-has-shifted-bi-policy-wording Mon, 22 Dec 2025 06:00:00 +0000 Insurance Post Staff The award-winning Insurance Post Podcast has signed off the year with a Christmas Special featuring industry heavyweights, newsroom favourites and even a CBeebies-style bedtime story. https://www.postonline.co.uk/news/7959516/insurance-posts-star-studded-christmas-special-for-2025 https://www.postonline.co.uk/news/7959516/insurance-posts-star-studded-christmas-special-for-2025 Fri, 19 Dec 2025 06:00:00 +0000 Emma Ann Hughes The Financial Conduct Authority has pushed back against parts of Which?’s super complaint about home and travel insurance, but accepted there are clear weaknesses in the market that require further regulatory action. https://www.postonline.co.uk/news/7959566/fca-partly-rebuffs-which-but-widens-insurance-crackdown https://www.postonline.co.uk/news/7959566/fca-partly-rebuffs-which-but-widens-insurance-crackdown Thu, 18 Dec 2025 11:00:00 +0000 Emma Ann Hughes A man has been jailed for 28 months following an investigation by the Insurance Fraud Enforcement Department into several fraudulent insurance claims, including false reports of stolen Lego sets. https://www.postonline.co.uk/claims/7959561/false-lego-claim-dismantled-brick-by-brick https://www.postonline.co.uk/claims/7959561/false-lego-claim-dismantled-brick-by-brick Wed, 17 Dec 2025 16:25:24 +0000 Tom Luckham As motorists get ready to celebrate Christmas, Emma Ann Hughes examines the road risks of the festive period, explores accident-prevention strategies, and checks whether insurers’ claims teams are as prepared for seasonal challenges as Santa’s elves are to deliver presents. https://www.postonline.co.uk/personal/7959344/insurance-perils-of-driving-home-for-christmas https://www.postonline.co.uk/personal/7959344/insurance-perils-of-driving-home-for-christmas Wed, 17 Dec 2025 06:00:00 +0000 Emma Ann Hughes As pothole-related injury and damage claims increase, Georgia Milton, paralegal at DWF, warns councils and insurers must navigate complex legal duties, evidential hurdles and financial risks in proving when liability begins. https://www.postonline.co.uk/claims/7959155/potholes-put-councils-on-legal-front-line-over-road-repairs https://www.postonline.co.uk/claims/7959155/potholes-put-councils-on-legal-front-line-over-road-repairs Wed, 17 Dec 2025 06:00:00 +0000 Insurance Post Staff Insured natural catastrophe losses exceeded $100bn (£74.5bn) in 2025 for the sixth consecutive year, driven largely by record wildfire losses in the US and persistent severe convective storms, according to Swiss Re Institute. https://www.postonline.co.uk/claims/7959553/la-wildfires-push-global-nat-cat-losses-past-100bn-again https://www.postonline.co.uk/claims/7959553/la-wildfires-push-global-nat-cat-losses-past-100bn-again Tue, 16 Dec 2025 10:51:09 +0000 Emma Ann Hughes The Ministry of Justice’s post-implementation review must confront data gaps, delays and fairness issues in the low-value motor claims process, writes Sue Brown, chair of the Motor Accident Solicitors Society. https://www.postonline.co.uk/claims/7959547/moj-review-must-confront-delays-in-the-oic-portal https://www.postonline.co.uk/claims/7959547/moj-review-must-confront-delays-in-the-oic-portal Tue, 16 Dec 2025 06:00:00 +0000 Sue Brown From artificial intelligence-driven efficiencies and people-focused service to global expansion, 2025 saw claims and legal sector leaders raise their game when it comes to settling claims. https://www.postonline.co.uk/claims/7959390/claims-legal-review-of-the-year-2025 https://www.postonline.co.uk/claims/7959390/claims-legal-review-of-the-year-2025 Tue, 16 Dec 2025 06:00:00 +0000 Emma Ann Hughes Claims inflation and premium inflation will have a negative effect on the bottom lines of UK insurance companies next year and beyond, according to EY. https://www.postonline.co.uk/personal/7959546/ey-predicts-sizeable-losses-for-motor-insurers-in-2026 https://www.postonline.co.uk/personal/7959546/ey-predicts-sizeable-losses-for-motor-insurers-in-2026 Mon, 15 Dec 2025 11:06:22 +0000 Tom Luckham Hastings Direct, supported by legal advisers HF, has secured an £82,000 judgment after spotting what a judge described as a “unsophisticated but sustained” credit hire fraud. https://www.postonline.co.uk/claims/7959544/hastings-direct-wins-ps82k-after-exposing-credit-hire-fraud https://www.postonline.co.uk/claims/7959544/hastings-direct-wins-ps82k-after-exposing-credit-hire-fraud Mon, 15 Dec 2025 10:21:19 +0000 Emma Ann Hughes Claims improvement in the UK in Q3 was sluggish, according to Andrew Gunn, head of operations at Gracechurch, who notes that visible effort of human handlers – not just digital tools – remains critical to satisfying brokers and their clients. https://www.postonline.co.uk/claims/7959319/claims-service-improves-but-gaps-in-delivery-remain https://www.postonline.co.uk/claims/7959319/claims-service-improves-but-gaps-in-delivery-remain Mon, 15 Dec 2025 06:00:00 +0000 Andrew Gunn We can’t quite believe it’s come round so quickly – the 2026 British Insurance Awards are now open for entries. https://www.postonline.co.uk/commercial/7959530/entries-open-for-the-2026-british-insurance-awards https://www.postonline.co.uk/commercial/7959530/entries-open-for-the-2026-british-insurance-awards Wed, 10 Dec 2025 12:00:20 +0000 Insurance Post Staff The Supreme Court’s ruling that sex under the Equality Act means biological sex has left insurers uncertain over which Ogden tables to use for transgender claimants, which Tim Evershed discovers is raising fears of inconsistent compensation awards. https://www.postonline.co.uk/personal/7959314/avoiding-a-compensation-lottery-from-courts-transgender-ruling https://www.postonline.co.uk/personal/7959314/avoiding-a-compensation-lottery-from-courts-transgender-ruling Wed, 10 Dec 2025 06:00:00 +0000 Tim Evershed NFU Mutual, LV and Saga are strengthening motor insurance customer loyalty as we race towards 2026 through better claims experiences, according to the latest Fairer Finance research, while others are falling back due to weaker service experiences. https://www.postonline.co.uk/personal/7959359/nfu-mutual-leads-motor-insurance-market https://www.postonline.co.uk/personal/7959359/nfu-mutual-leads-motor-insurance-market Mon, 08 Dec 2025 06:00:00 +0000 Insurance Post Staff A sexual assault survivor has questioned why Ecclesiastical is refusing to pay a claim for a recent attack when a previous, similar claim he made was accepted and settled by the insurer more than a decade ago. https://www.postonline.co.uk/news/7959496/ecclesiastical-claims-approach-under-fire-from-abuse-survivor https://www.postonline.co.uk/news/7959496/ecclesiastical-claims-approach-under-fire-from-abuse-survivor Thu, 04 Dec 2025 11:45:00 +0000 Scott McGee Shipbuilding insurance, once a niche part of marine cover, is now expanding rapidly. Fiona Nicolson unpicks the complex projects, new technologies, and sustainability trends that are reshaping global ship construction and the risks insurers must navigate. https://www.postonline.co.uk/commercial/7959313/why-shipbuilding-insurance-is-making-waves-in-marine-risk https://www.postonline.co.uk/commercial/7959313/why-shipbuilding-insurance-is-making-waves-in-marine-risk Wed, 03 Dec 2025 06:00:00 +0000 Fiona Nicolson Domestic & General has been acquired by US-based insurance company Asurion, with the deal expected to close in mid-2026. https://www.postonline.co.uk/claims/7959481/domestic-general-snapped-up-by-us-firm https://www.postonline.co.uk/claims/7959481/domestic-general-snapped-up-by-us-firm Tue, 02 Dec 2025 14:34:44 +0000 Tom Luckham Donna Scully, director and co-owner of Carpenters Group, discusses with Insurance Post the challenges of her upbringing and its positive impact in ensuring both her business and personal causes are approached with kindness. https://www.postonline.co.uk/claims/7959367/big-interview-donna-scully-carpenters-group https://www.postonline.co.uk/claims/7959367/big-interview-donna-scully-carpenters-group Tue, 02 Dec 2025 06:23:01 +0000 Damisola Sulaiman James Daley, managing director of Fairer Finance, argues Which’s super-complaint lays bare long-standing problems in policy quality, claims performance and comparison-site competition and pushes for better purchase information to halt the industry’s slide toward a race to the bottom. https://www.postonline.co.uk/personal/7959449/which-super-complaint-shows-insurance-is-a-race-to-the-bottom https://www.postonline.co.uk/personal/7959449/which-super-complaint-shows-insurance-is-a-race-to-the-bottom Tue, 02 Dec 2025 06:00:00 +0000 James Daley Carpenters Group is open to private equity investment after over 30 years of bootstrapping, according to director and owner Donna Scully. https://www.postonline.co.uk/claims/7959382/carpenters-group-open-to-private-equity-investment https://www.postonline.co.uk/claims/7959382/carpenters-group-open-to-private-equity-investment Mon, 01 Dec 2025 11:00:00 +0000 Damisola Sulaiman Donna Scully, director and owner of Carpenters Group, has called for the government to avoid “gaslighting” the industry in its whiplash review consultation. https://www.postonline.co.uk/claims/7959370/carpenters-scully-urges-no-government-gaslighting-in-whiplash-review https://www.postonline.co.uk/claims/7959370/carpenters-scully-urges-no-government-gaslighting-in-whiplash-review Fri, 28 Nov 2025 10:00:00 +0000 Damisola Sulaiman In the latest Insurance Post video we caught up with Shift Technology’s head of UK, Ireland and Nordics George Robbins to discuss the key areas that insurers need to consider when thinking about using Agentic AI in claims transformation. https://www.postonline.co.uk/market-access/technology/7959446/video-qa-shift-technologys-george-robbins-on-agentic-ai-and-claims-transformation https://www.postonline.co.uk/market-access/technology/7959446/video-qa-shift-technologys-george-robbins-on-agentic-ai-and-claims-transformation Thu, 27 Nov 2025 09:00:00 +0000 Insurance Post Staff Independent vets claim they were blindsided after Allianz and several pet insurers failed to communicate non-Allianz brands will be removed from digital pet claims platform VetEnvoy, now known as Petios. https://www.postonline.co.uk/technology/7959435/pet-insurers-under-fire-for-blindsiding-vets-with-vetenvoy-halt https://www.postonline.co.uk/technology/7959435/pet-insurers-under-fire-for-blindsiding-vets-with-vetenvoy-halt Wed, 26 Nov 2025 11:00:00 +0000 Damisola Sulaiman With Black Friday (28 November) fast approaching, Sarah Durkin, head of counter fraud at loss adjusters Woodgate & Clark, warns of a increase in burglars cutting through walls and cladding to steal high-value stock undetected. https://www.postonline.co.uk/commercial/7959124/black-friday-warning-thieves-cutting-into-warehouses https://www.postonline.co.uk/commercial/7959124/black-friday-warning-thieves-cutting-into-warehouses Wed, 26 Nov 2025 06:00:00 +0000 Insurance Post Staff Association of British Insurers members paid out a record £4.6bn in property insurance claims during the first nine months of the year. https://www.postonline.co.uk/personal/7959441/property-insurance-pay-outs-hit-record-ps46bn https://www.postonline.co.uk/personal/7959441/property-insurance-pay-outs-hit-record-ps46bn Tue, 25 Nov 2025 11:58:37 +0000 Emma Ann Hughes The UK’s largest pub company, Stonegate, is suing Marsh over cover the broker arranged for the group that allegedly left many of its establishments without business interruption insurance at the height of the Covid-19 pandemic. https://www.postonline.co.uk/commercial/7959437/marsh-hit-with-ps85m-negligence-claim-by-pub-giant https://www.postonline.co.uk/commercial/7959437/marsh-hit-with-ps85m-negligence-claim-by-pub-giant Tue, 25 Nov 2025 11:02:50 +0000 Harry Curtis Brandon Murtagh, operations director of Insurance Claims Accommodation Bureau, shares his hedge-trimming woes, dreams of market trading and hopes for a bucket-list Champions League Final. https://www.postonline.co.uk/people/7958933/60-seconds-with-icabs-brandon-murtagh https://www.postonline.co.uk/people/7958933/60-seconds-with-icabs-brandon-murtagh Tue, 25 Nov 2025 06:00:00 +0000 Insurance Post Staff From jumping out of planes to global energy loss adjuster and volunteer police constable, new Chartered Institute of Loss Adjusters president Hugh Kennaway is a man with a mission: to expand the reach of the professional body. https://www.postonline.co.uk/claims/7959346/big-interview-hugh-kennaway-president-of-cila https://www.postonline.co.uk/claims/7959346/big-interview-hugh-kennaway-president-of-cila Tue, 25 Nov 2025 06:00:00 +0000 Emma Ann Hughes Rocio Concha, director of policy and advocacy at Which?, explains why the consumer watchdog launched an insurance super-complaint in response to persistent failures in claims handling and inadequate regulatory action and argues the system meant to protect customers urgently needs reform. https://www.postonline.co.uk/regulation/7959412/why-which-submitted-an-insurance-super-complaint https://www.postonline.co.uk/regulation/7959412/why-which-submitted-an-insurance-super-complaint Tue, 25 Nov 2025 06:00:00 +0000 Insurance Post Staff As winter sends UK travellers in search of sunshine, insurers are bracing for a rise in complex, long-haul travel claims. Simon Hoskin, director of accident and health at Gallagher Bassett, explains how insurers can prepare for older travellers’ needs and the season’s evolving risks. https://www.postonline.co.uk/market-access/claims-fraud/7959360/blog-preparing-for-complex-winter-travel-claims https://www.postonline.co.uk/market-access/claims-fraud/7959360/blog-preparing-for-complex-winter-travel-claims Mon, 24 Nov 2025 10:00:00 +0000 Insurance Post Staff Tara Foley, CEO of Axa UK & Ireland, has been named Diversity & Inclusion Leader of the Year at Insurance Post’s Diversity & Inclusion in Insurance Awards 2025. https://www.postonline.co.uk/commercial/7959362/diversity-inclusion-in-insurance-award-winners-revealed https://www.postonline.co.uk/commercial/7959362/diversity-inclusion-in-insurance-award-winners-revealed Wed, 19 Nov 2025 00:01:00 +0000 Insurance Post Staff Davies group CEO Dan Saulter has argued investment in agentic artificial intelligence is an “imperative” and not an “option”. https://www.postonline.co.uk/technology/7959401/davies-ceo-warns-agentic-ai-investment-imperative-for-survival https://www.postonline.co.uk/technology/7959401/davies-ceo-warns-agentic-ai-investment-imperative-for-survival Tue, 18 Nov 2025 12:03:01 +0000 Damisola Sulaiman Motor insurance premiums have dropped each quarter so far in 2025, according to the Association of British Insurers’ latest tracker. https://www.postonline.co.uk/personal/7959369/motor-premiums-decrease-for-third-straight-quarter https://www.postonline.co.uk/personal/7959369/motor-premiums-decrease-for-third-straight-quarter Wed, 12 Nov 2025 10:53:46 +0000 Tom Luckham Aon is targeting a 10 to 20% improvement in its claims resolution time in the first year of deployment of its new artificial intelligence claims tool. https://www.postonline.co.uk/broker/7959361/aon-expects-new-ai-tool-to-cut-claims-resolution-time-by-up-to-20 https://www.postonline.co.uk/broker/7959361/aon-expects-new-ai-tool-to-cut-claims-resolution-time-by-up-to-20 Tue, 11 Nov 2025 10:50:07 +0000 Damisola Sulaiman Trade Voice: Richard Napoli, chair of the CII Claims Community board and UK claims and legal services director at Markel, looks at how insurers can differentiate themselves as competition heats up. https://www.postonline.co.uk/claims/7959277/is-claims-service-the-new-battleground-in-a-softening-market https://www.postonline.co.uk/claims/7959277/is-claims-service-the-new-battleground-in-a-softening-market Tue, 11 Nov 2025 06:00:00 +0000 Insurance Post Staff Insurers paid out £197m to the UK businesses hit by cyber incidents in 2024, according to data from the Association of British Insurers. https://www.postonline.co.uk/commercial/7959354/uk-cyber-insurance-claims-hit-ps197m-in-2024 https://www.postonline.co.uk/commercial/7959354/uk-cyber-insurance-claims-hit-ps197m-in-2024 Mon, 10 Nov 2025 12:42:23 +0000 Harry Curtis